privacy policy

At Talking With Danyaal, we are committed to protecting the privacy and confidentiality of our clients' personal information. This privacy policy outlines how we collect, use, store and protect your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

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By engaging with our speech and language therapy services, you agree to the terms outlined in this privacy policy.  

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1. Information We Collect 

We may collect and process the following types of personal information: 
 

• Personal Identifiers: Name, date of birth, gender, and contact details (email address, phone number, and home address).  

• Health Information: Medical history, speech and language therapy records, assessment results, and treatment plans.  

• Payment Information: Billing details, insurance information, and payment history (if applicable).  

• Session Records: Notes, recordings, or transcripts from therapy sessions (with your consent).  

• Technical Data: IP address, browser type, and usage data when you visit our website (if applicable).  

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2. How We Use Your Information

 

We use your personal information for the following purposes:

 

• To provide and manage speech and language therapy services

• To communicate with you about appointments, updates, and relevant information

• To process payments and manage billing

• To maintain accurate records of your therapy progress and treatment plans

• To improve our services and ensure quality care

• To comply with legal and regulatory obligations

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3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

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• Consent: When you provide explicit consent for specific purposes (e.g., recording sessions).  

• Contractual Necessity: To fulfill our obligations under the service agreement with you.  

• Legal Obligations: To comply with applicable laws and regulations.  

• Legitimate Interests: To improve our services and ensure the safety and well-being of our clients.  

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4. Data Sharing and Disclosure

We will not share your personal information with third parties without your consent, except in the following circumstances: 

 

• With healthcare professionals involved in your care (eg doctors, educators) for coordination purposes

• With payment processors or insurance providers for billing purposes

• When required by law or to protect your vital interests (eg in emergencies)

• With trusted service providers who assist us in delivering our services (eg IT support, administrative services), provided they adhere to strict confidentiality obligations

 

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5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. These measures include: 

 

• Secure storage of physical and digital records

• Encryption of sensitive data

• Regular staff training on data protection practices

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6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. After this period, your data will be securely deleted or anonymised.  

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7. Your Rights

Under data protection laws, you have the following rights regarding your personal information:

 

• Access: Request a copy of the data we hold about you.  

• Correction: Request corrections to inaccurate or incomplete data.  

• Deletion: Request deletion of your data under certain circumstances.  

• Restriction: Request restriction of processing in specific situations.  

• Objection: Object to the processing of your data for certain purposes.  

• Withdraw Consent: Withdraw consent at any time, where applicable.  

 

To exercise these rights, please contact us using the details provided below.

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8. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

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9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website or provided to you directly.  

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10. Contact Us

If you have any questions, concerns or requests regarding this privacy policy or your personal information, please contact:

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Danyaal Sassa

Phone: 07904 986426
Email: talkingwithdanyaal@gmail.com
 

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Thank you for trusting Talking With Danyaal with your speech and language therapy needs. We are dedicated to safeguarding your privacy and providing you with the highest standard of care.